Frequently Asked Questions
Questions? Answers.
Everything you need to know before renting — documents, pricing, insurance, cancellation and more.
Vehicle Usage 3
Documents & Licence 3
Damage & Insurance 3
Cancel & Change 2
Payment & Invoice 4
Pickup & Return 3
Vehicle Usage
3Cross-border use requires prior approval and additional insurance agreement. Please contact us.
Yes, infant and child seats are available daily. Add during booking.
All vehicles come with Turkey-mapped GPS and 24/7 roadside assistance at no extra cost.
Documents & Licence
3Yes. Foreign guests can rent with a valid passport + international or home-country licence. Licence must be at least 1 year old.
A valid driver's licence, ID/passport and credit card are required.
Turkish licences are unlimited. Foreign licences are usable for 3-6 months depending on your country; after that, an international permit is required.
Damage & Insurance
3The deductible is the max amount you pay in case of accident (30,000-70,000 TL by class). Full waiver package reduces this to zero.
Mandatory traffic insurance + collision damage waiver are included in all rentals. Full waiver is optional.
Standard insurance has limited cover. Full waiver covers most incidents including glass, tyre, headlights, key loss.
Cancel & Change
2Free up to 48 hours before pickup. 50% fee between 48-24 hours, full charge under 24 hours.
Yes — via the "My Reservation" page with your booking number & email, or by calling us. Free of charge subject to availability.
Payment & Invoice
4Depends on vehicle category; shown on each category page.
Cash, credit/debit card and bank transfer. Corporate customers can use end-of-month invoice payment.
Individual reservation prices are VAT-inclusive. Corporate quotes display VAT-exclusive; tax is added on invoice.
An e-invoice is sent automatically. For corporate invoices, include tax info in the reservation note.
Pickup & Return
3Yes. One-way drop-off is available in 10+ major cities with a location-based fee.
First 59 min free. 1-3 hr charges half-day; 3+ hr charges full day.
Our airport office is 24/7. City offices are open 08:00-20:00. After-hours can be arranged in advance.
Couldn't find your answer?
Reach out — we respond within an hour on weekdays and 24/7 for urgent matters.